System Maintenance & Support

ClockWork Software

This software is supported by O'Leary & Associates, Inc. from our home office in Irving, Texas.  Support is provided via voice, internet and/or data lines.

Most of the customer reported problems are corrected during the initial support call.   99% of all customer reported problems are corrected within 24 hours of being reported.

Normal support hours are 8:00 AM to 5:00 PM Monday through Friday.  Emergency support calls are handled at any time.

Reference Contacts

Reference user contacts regarding the quality of long time close customer support provided by O'Leary & Associates, Inc. of our time and attendance system are available upon request.

LINX Data Terminals

The LINX Terminals are provided with a ONE (1) year warranty that covers "return to factory" repairs at no cost during the warranty period. 
This warranty can be extended to 2-5 years at a very modest cost.  

Network Hardware 

            • PC Workstations 
            • File Server 
            • Hubs and Routers 
            • Ethernet cable 
These items are provided and maintained by the system user. 

 

• Normal Support from  8:00 AM to 5:00 PM M-F Central Standard Time
• Emergency Support       On Call after hours